senior level consultant with more than twenty years experience
working with a fortune 50 insurance company on more than 100 system
integrated projects, my focus has been on the analysis, design,
development, implementation and evaluation of innovative business
solutions, as well as the collaborative synchronization of clear,
concise, and consistent communications. My passion is to determine
products and services people can really utilize and
understand according to the environment or industry in need.
Ability to analyze, document, and share technical support.
Ability to manage business requirements, storyboards,
mockups and prototypes.
Ability to research and consolidate detailed technical
information to all audiences.
Ability to execute excellent communication, organizational and
time management skills.
Ability to provide exceptional critical thinking,
wireframes/blueprints, and problem solving skills.
Strong knowledge of project methodologies (i.e. pmp, addie,
waterfall, scrum, agile, itil, cobai).
Strong project management skills and understanding for technical
(Remote Consultant) | Wells Fargo -
Project Manager |
Communications and Organizational Development | May 2017 - Present
Determine strategic processes in ensuring
enterprise IT governance.
Work with clients to determine business needs to transform
into information technology system requirements.
Provide organization development
to those impacted by the implementation of proper business
Evaluate existing business systems and procedures
to identify areas for improvement and enhancement.
DATA Company (formerly Keane) -
Client State Farm Insurance -
IL and Greeley, CO
Analyst | December 2011 – February 2016 (6 Month Contract Renewed)
for providing clear, consistent, and concise communications
throughout the Systems and Integrated Solutions departments via
a variety of mediums (internal communications, newsletters,
digest documents, status reports, executive meetings).
Responsible for Change Impact Analysis from a sub-program
standpoint, as well as the creation and execution of all
communications aligned to Stakeholders, Strategic Plans, and
Organizational Change Management. This effort currently includes
the support of the projects dependent upon one another, listed below.
Responsible for creating Human Resources SharePoint
sites/tracking systems to horizontally coordinate
communications, as well as report updates to related technical
projects and training efforts.
Responsible for providing a refined skill set of organizing,
planning, designing, communicating, and supporting training to
more than fifty Human Resources Contact Centers, in groups of 10
- 200, staggered within a 12 -18 week training cycle, aligning
with the support and connection of business and technical
processes, procedures, and policies connected to the lifecycle
of enterprise deployments/efforts. All steps and tasks, I
clearly understand and am comfortable in performing within a
multi-faceted environment. Responsible for identifying business
needs, designing standards, developing requirements, creating
project timelines, implementing systems technology/education,
and managing/evaluating the feedback of all vested parties (i.e.
leadership, management, project managers, architects, power
users, end users, and UC Contact Center training team members).
Sisters Health System - Springfield, IL
Coordinator | June 2009 to March 2011 (6 Month Contract Renewed)
between the coordination of analysis, design, development,
implementation, and evaluation phases involved in effectively
communicating organizational change aligned with advancements
of medical and business applications, as well as acting as a
liaison to thirteen hospitals throughout Illinois and Wisconsin
to meet fast paced deadlines ensuring patient care and efficient
business practices, Microsoft Office software and required IT
current courseware package and made detailed recommendations on
support and development of appropriate courseware tools by
performing needs analyses, conducting research, and developing
curricula, programs and materials for training.
executed detailed and high-level communication, organizational
change, and training plans for IT department, administrative
staff, and medical employees.
State Farm Insurance - Bloomington, IL
Development Analyst - Training | January 2006 - June 2009 (6 Month
communications, organizational change, and training support and
services by identifying customer/audience needs, analyzing tasks
to determine requirements, as well as maintaining, delivering,
and/or presenting instruction to coordinated project teams of
technological implementations among the systems department.
communications through the use of a variety of medias among
internal and external business partners to ensure awareness of
technological changes and direction for educational resources in
many high profile projects requiring the attention to details of
fast paced deadlines.
audience, risk, needs, and impact analysis by identifying
potential needs/impacts, as well as developing strategies for
implementations and facilitating strategic planning around
Cardiovascular Consultants LTD. Springfield, IL
Designer | April 2001 – December 2005
technological integrative solutions for physicians and staff
Web design and
development, graphic design, corporate software training,
multimedia authoring, marketing materials promotion, electronic
medical records software design, video conversion and editing,
CD/DVD production, photography, audio/video technical support
and hardware/software educational assistance.
general design, visual appearance, content, functionality and
coordination of materials used for the Continuing Medical
Education department and the OSHA Compliance Office
encompassing: Planning, education, participation and technical
support of workshop instruction and orientation training.
Acted as a
communication advocate for the department of Information Systems
to the outside purchasing of hardware and software to provide
state of the art multimedia technologies for physicians and
Illinois University, Macomb, Illinois
Master of Science
| Instructional Design and Technology | Learning Theories |
Science | Instructional Design and Technology | Communications
Microsoft Office (All
Versions/Across All Platforms and Devices)
| MS Project
(All Versions/Across All Platforms and Devices)
Formats | Trivantis Lectora
| Trivantis CourseMill
| Medicity ProAccess
Effective Performance (CEP) | Project Management Professional
2014 - 2016 - NTT Data
Employee of the
Year 2007 - TEKSystems